Last Updated: August 4, 2026

At Mango Scoop, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help.

Please read this policy carefully before making a purchase.

1. Return Eligibility

You may be eligible for a return, replacement, or refund if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • Your order is missing items.

  • The product arrives significantly different from what was ordered.

To be eligible, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

Because many of our products are made to order or shipped directly from fulfillment partners, we generally do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Customer ordering the wrong product

  • Minor variations in color due to monitor or screen settings

  • Minor differences in print placement or manufacturing tolerances

  • Personalized or custom-made products (unless defective or incorrect)

Please review product descriptions and size charts carefully before placing your order.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and the problem

  • Photos of the packaging (if applicable)

After reviewing your request, we may offer:

  • A replacement product

  • A refund

  • Another suitable resolution at our discretion

4. Return Process

If a return is approved, we will provide instructions for returning the item.

Please do not send products back without receiving return authorization from us, as unauthorized returns may not be accepted.

5. Refunds

Once your claim or returned item has been reviewed and approved, your refund will be processed to the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Order Cancellations

Orders may be canceled only if they have not yet entered production or been shipped.

Once production has started or the order has been dispatched, cancellation may not be possible.

7. Lost Packages

If your package is lost during transit, please contact us.

We will work with the shipping carrier and our fulfillment partners to investigate the shipment and determine the appropriate resolution.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the order has already been processed or shipped, additional shipping charges may apply for reshipment.

9. Exchanges

We generally do not offer direct exchanges.

If your item qualifies due to damage, defect, or an incorrect shipment, we may send a replacement after reviewing your request.

10. Chargebacks

If you experience any issue with your order, please contact us first so we can work toward a fair resolution.

Initiating a chargeback without first contacting us may delay resolution while the payment provider reviews the case.

11. Contact Us

For return, refund, or replacement requests, please contact us:

Mango Scoop

Website: www.mangoscoop.com

Email: support@mangoscoop.com

Please include your order number and any relevant photos when contacting us so we can assist you as quickly as possible.